Warranty

Warranty conditions for Plastic and Aluminum Frames

SIMA offers extensive warranty conditions for both plastic and aluminum window frames,

which ensures you receive high-quality products and reliable service.
Below you will find an overview of the warranty conditions:

Plastic window frames:

10-year warranty on plastic frames and windows;
2 year warranty on the fittings;
10 year warranty on ventilation grilles;
10-year warranty on the glazing system, including the installation of the ventilation grille on the glass.

Aluminum frames:

5 year warranty on aluminium frames and windows;
2 year warranty on the fittings;
5 year warranty on ventilation grilles;
5-year warranty on the glazing system, including the installation of the ventilation grille on the glass.

Exclusions from the warranty:

Glass breakage and scratches found after delivery are excluded.
warranty.
These guarantees only apply if the frame, as well as the associated
locks and fittings are maintained properly. For more information
For maintenance, please consult our maintenance advice for both plastic and aluminium.
consult window frames.

Returns and Refund Policy

At SIMA we do everything we can to deliver high-quality products that are completely
meet your specifications. Because of the custom products we offer,
The following conditions apply regarding returns and refunds:

1. Customer responsibility when ordering

SIMA is not responsible for any errors that may occur during the
order process. The customer is responsible for the
accurately specify the dimensions, specifications, and desired finish
of the product. Therefore, please check all details carefully before you order your
place an order. Products that are custom made in accordance with the
Customer provided specifications cannot be returned or refunded.

2. Exceptions: Damage and incomplete delivery
You are only eligible for compensation or replacement if:
o The delivered product is not complete.
o There is transport damage that occurred during delivery.
In case of damage during transport or an incomplete delivery, you must notify us within
Please contact our customer service within 48 hours of receipt via
info@simakozijnen.com or by phone at 085 060 2820. Please provide clear photos of
the damage or missing part with your report. We will
assess the situation and inform you about possible options for reimbursement,
replacement or repair.

3. No liability outside the above cases
Except in the cases mentioned above, SIMA is not liable for
errors or damage resulting from incorrectly stated specifications by the
customer. Products that have been delivered in accordance with the order cannot be
returned or refunded.